At SenYan Trading, we strive to provide our customers with the best possible shopping experience. Our service policy is designed to ensure your satisfaction, offering transparency, reliability, and trust. Please take a moment to familiarize yourself with our policies.

1. Order Processing
Once your order is placed, we work diligently to process it as quickly as possible. Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order has been successfully placed and another when it is dispatched, along with tracking information for your convenience.

2. Shipping Policy
Free Global Shipping: We offer free shipping worldwide on all orders, no matter the size or destination. This includes both air and sea shipping options, depending on availability and location.

Shipping Method: We prioritize air shipping for faster delivery. However, in cases where air freight is unavailable, we will ship your order via sea freight, ensuring your order arrives safely and without additional costs to you.

Delivery Times: Delivery times vary depending on your location. Generally, air shipments will arrive within 7-15 business days, while sea freight may take longer. We provide tracking information so you can follow your package’s progress.

Customs and Duties: Any customs or import duties that may apply to your order are the responsibility of the customer. We recommend checking with your local customs office to understand any additional charges that may apply.

3. Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your product, we offer the following:

Return Window: You may return products within 30 days of receiving your order for a refund or exchange. The item must be in its original condition and packaging.

Return Process: To initiate a return, please contact our customer service team at info@senyantrading.com. We will provide instructions on how to return the item and issue your refund once the item is received and inspected.

Non-Returnable Items: Some items may not be eligible for return, including those that have been used, damaged, or altered in any way. Please review the product description carefully before making your purchase.

Refunds: Refunds are processed to your original payment method within 7-10 business days after the returned item is received and inspected.

4. Warranty Policy
We stand by the quality of our products. If you receive a faulty or damaged product, please contact us within 7 days of receiving your order. We will provide a replacement or a full refund based on the circumstances.

5. Customer Support
Our dedicated customer service team is here to assist you. Whether you have questions about a product, need help with an order, or require assistance with a return, we are happy to help. You can reach us through:

Email: info@senyantrading.com
Live Chat: Available on our website during business hours
We aim to respond to all inquiries within 24 hours (business days).

6. Privacy and Security
We take your privacy seriously. All personal information shared during your purchase is securely processed and stored. We do not share your data with third parties without your consent. For more information, please refer to our Privacy Policy.

7. Terms and Conditions
By using our website, you agree to our terms and conditions. These policies are subject to change, and we recommend checking this page periodically for updates.

Thank you for choosing SenYan Trading. We are committed to providing a seamless shopping experience and excellent customer service. Should you have any further questions, feel free to reach out.